Retailer OS Docs

Appearance

Counters & registers ​

A counter (register) is a till at a location. The Counters screen is where you open a register to start selling and close it to reconcile cash at the end of a shift.

The Counters screen showing registers and their open/closed status

Open a register ​

  1. Open Counters.
  2. Pick your register and choose Open.
  3. Enter the opening float — the cash in the drawer to start the day.

Once open, the register is ready for sales in Point of sale.

During the shift ​

The counter tracks every sale, refund, and cash movement against that register, so the expected drawer total is always known.

Close and reconcile ​

  1. Choose Close on the register.
  2. Count the drawer and enter the actual cash.
  3. Retailer OS shows the expected amount and any over/short difference.
  4. Confirm to close. The shift is recorded for the cashier performance and counter reports.

NOTE

Over/short is logged per cashier so you can spot patterns. Reconciliation records are visible in Reports and the audit log.

Permissions ​

Opening and closing registers and viewing over/short is typically limited to managers and above. See Team & roles.